1. Introduction

These terms and conditions govern your use of the products and services provided by Banna Brothers (“we,” “us,” or “our”) through our website and other platforms. By placing an order with us, you agree to comply with these terms and conditions.

2. Orders

2.1. When placing an order through our website, you agree to provide accurate and complete information, including your name, shipping address, and payment details. 2.2. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases where the product is unavailable, pricing errors occur, or fraudulent activity is suspected.

3. Pricing and Payment

All prices are in UAE dirhams and are subject to change without prior notice. The total payable for the order includes the product price along with any applicable taxes and shipping fees. Orders must be paid in full at the time of purchase using the available payment methods on our website.

4. Refund and Cancellation Policy

You may cancel your order within 3 hours of placing it, provided the order has not yet been processed or shipped. To cancel, please contact us at INFO@BANNABROTHERS.AE. If you are not satisfied with your purchase, you can return the product(s) within 3 days of receiving them for a refund or exchange, subject to the following conditions:

• The product(s) must be unused, undamaged, and in their original packaging.
• You are responsible for return shipping costs unless the product is defective or damaged upon receipt.
• Refunds will be issued using the original payment method within 6 to 10 business days of receiving the returned product(s).

5. Delivery

We will make every effort to deliver your order within the expected delivery timeframe provided at the time of purchase. However, we cannot guarantee specific delivery dates or times. Delivery will be made to the shipping address you provided when placing the order. We are not responsible for lost or undelivered shipments due to incorrect or incomplete address information provided by you.

6. Governing Law

These terms and conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising out of or relating to these terms and conditions will be subject to the exclusive jurisdiction of the UAE courts.

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your use of our products and services. Our total liability to you for any claims arising out of or relating to these terms and conditions is limited to the total amount you paid for the relevant order.

8. Changes to the Terms and Conditions

We reserve the right to modify or update these terms and conditions at any time without prior notice. Your continued use of our products and services after any changes constitutes your acceptance of the revised terms and conditions.

9. Contact Us

If you have any questions or inquiries regarding these terms and conditions, please contact us at INFO@BANNABROTHERS.AE.